Warranty is a complicated subject below are guidelines as to what warranty is offered with a NEW boat package. There are more details in the hand book or please contact us for clarification of any point.
It is important to remember that it is ALWAYS the responsibility of the owner of the craft to take the boat / item to a dealer for that item, at the owners expense, to get something looked at under warranty.
This may mean in the case of the boat it being returned to us in the UK for ANY warranty to be undertaken.
There is no ON SITE WARRANTY on any part of the package, you will always have to take it somewhere at your cost.
LEISURE & COMMERCIAL Warranty:
BOAT: 3 year back to base with XS in the UK (Or supplying Dealer) 5 Year Fabric Warranty, Back to base with XS in the UK (or supplying dealer)
ENGINE: What Ever the maker of that engine gives in the country it is in PROPELLOR PITCH: Whilst every effort is made to select the correct prop pitch for a craft we can not change props beyond the 1st month of ownership.
TRAILER: 1 Year back to base with the maker of the trailer
ELECTRONICS: Whatever the maker gives in the country it is in.
ASSEMBLY OF CRAFT and MOTOR INSTALLATION: 1 Year back to base with XS in the UK (Or Dealer)
EXCLUSIONS: All wear and tear, Most Cosmetic issues, modified items
We never pay third party bills for things you have had done without PRIOR WRITTEN AGREEMENT from us.
We have very little warranty and will consider all claims but the basic premise of warranty being back to base can seldom be waived.
RETUBES: (this applies to LEISURE boats only, for commercially used craft the warranty is restricted to the 3 years detailed above)
Where XS Ribs determine a craft needs retubing:
All terms are based on an EX Works Basis, XS Ribs NEVER pay third party costs for work done and this includes haulage / shipping to and from XS RIBS.
1) AT THE DISCRETION OF XS RIBS For A boat outside of the 3 year warranty from new and upto 5 years from first invoice date XS Ribs will cover 100% of the Retube cost to the original tube specification. Any changes or upgrade to specification to be paid in full. A Repair may be offered instead of a full retube again at the discretion of XS Ribs.
2) AT THE DISCRETION OF XS RIBS Where a boat is with the ORIGINAL OWNER after 5 years has elapsed we offer a sliding scale of discount based on age. This discount applies to the retube costs shown here.
This covers a replacement tube to the spec detailed = New Tube, D Strake, External lifeline and fitting costs. Any other items, cladding, extra strake, Handles, PRV Etc Etc are charged extra at the prevailing cost on the current price list.
Year 6: 50% Discount
Year 7: 40% Discount
Year 8; 30 % Discount
Year 9; 20 % Discount
Year 10: 10% Discount
To clarify dates, a boat with an invoiuce date of 1.1.20 will be 6 years old on 1.1.25
THE "DISCRETION OF XS" WILL BE BASED ON THE GENERAL CONDITION OF THE CRAFT, IF IT HAS NOT BEEN REASONABLY CARED FOR THEN THIS OFFER WILL NOT APPLY. THE IMAGE BELOW IS OF A BOAT WE FEEL HAS NOT BEEN CARED FOR ....
Please contact us for further clarification or to discuss any specific questions that you may have.
This boat has been afloat its entire life, uncovered, and on its 2nd Engine as they wore the first one out.
A boat in this condition would not qualify for a subsidised retube !
Good job it does not need one and is in daily use. The seat cushions however did need replacing as they had worn out, sith 1000's of hours use they wee not covered under warranty.